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Service Assurance
Quality Management Service Assurance
Serving Our Customers
Is Our Quality Policy
TBCOM attaches great importance to service quality, and our professional service team boasts extensive industry experience.The company provides regular multi-dimensional training on products, technologies and industry knowledge every year to ensure that our expertise remains cutting-edge.A highly qualified, professional and stable team guarantees premium service.
Contact Us
Timeline
24h
Rapid response, form an improvement team, and implement containment actions.
Timeline
72h
Analyze root causes and develop corrective actions.
Timeline
1 week
Formulate preventive measures, verify their effectiveness, and deliver the 8D report.
comprehensive services
Pre-sales service
We respond promptly to customer inquiries. Our senior technical experts provide professional technical consultations and product selection guidance. Tailored solutions are developed based on the actual scenarios and specific needs of your industry, followed by in-depth technical exchanges.
01
After-sales technical support
In the event of any product quality issues under non-human-induced circumstances, we provide corresponding after-sales technical support for products within 3 years from the date of purchase.
02
Online message
Whether you have an urgent issue to resolve or simply wish to learn more about us, we are ready to listen.Please fill out the form below, and our dedicated team will contact you within 24 hours.

  • Name*

  • Phone/Email*

  • company

We promise that the information you provide will be kept strictly confidential and will only be used to provide you with more accurate services.

Online message

  • Name*

  • Phone/Email*

  • company*

We promise that the information you provide will be kept strictly confidential and will only be used to provide you with more accurate services.
Contact Us
Headquarters Address

Building 6,No.199,Guanpu Road,Guoxiang,Wuzhong Economic Development Area,Suzhou

Tel：＋86-512-66257838


Sales E-Mail: sales@terabitcom.com

Technical Support E-Mail: support@terabitcom.com
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